Games Casino Privacy Policy

Games Casino (gamescasino.biz) operates a trusted online gaming and Sports Betting platform for users in Bangladesh. We firmly believe that protecting your personal information is a fundamental right. This privacy policy explains what data we collect, how we use it, and the steps we take to keep your information secure.

This policy applies to all Games Casino services — including the website, mobile app, live chat support, and email communications. By using our platform, you are considered to have agreed to this Privacy Policy.

Games Casino adheres to international data protection standards, with GDPR principles forming the foundation of our privacy framework. Our goal is for you to use our platform with complete confidence.

Games Casino only collects information that is strictly necessary to provide our services. We do not collect unnecessary or excessive data.

Information Collected at Registration

• Full Name & Date of Birth
• Email address and mobile number
• Residential Address
• Preferred language and currency
• Username and password (stored in encrypted form)

Information Collected During KYC Verification

• National ID (NID) or Passport Copy
• Selfie or Photo ID
• Proof of address (utility bill or bank statement)
• Proof of Payment Method Ownership

Automatically Collected Data

Collected data is used strictly for its specified purpose. Games Casino will never use your information for unauthorized activities.

Primary Use

• To create, manage, and verify accounts.
• To process deposits, withdrawals, and financial transactions.
• To deliver uninterrupted betting and gaming services.
• To handle customer support and resolve complaints.
• To meet legal and regulatory obligations.

Secondary Use

• To send personalized promotions and offers (with your consent).
• To improve platform performance and user experience.
• To prevent fraud and money laundering.
• To monitor responsible gaming activity.

Games Casino may share your personal information with third parties in limited circumstances, which are clearly outlined below.

Legitimate Grounds for Data Sharing

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to complete financial transactions.
• Game Software Providers: Limited user ID information is shared with game providers for operational purposes.
• KYC Verification Services: We work with authorized third parties to verify identity.
• Law Enforcement: Data may be disclosed when required by a legal order or investigation.
• AML/CTF Regulatory Authorities: To comply with anti-money laundering regulations.

Before sharing data with third parties, we ensure they meet our privacy standards and have signed strict data processing agreements with us.

Games Casino uses various types of cookies on its website. Cookies are small text files stored in your browser that help us improve the quality of our services.

Cookie Types

You can delete or disable cookies from your browser settings at any time. However, disabling essential cookies may cause certain features to not function properly.

Games Casino retains your data for defined periods. Once a retention period expires, your data is securely deleted or anonymized.

• Account Information: For the full duration of account activity, plus 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Communication Records: Support tickets and emails are retained for 3 years.
• Betting History: 5 years after account closure.

As a Games Casino member, you have several important rights regarding your personal data.

To exercise any of these rights support@gamescasino.biz. We will process your request within 30 days.

Games Casino employs industry-leading security measures to protect your data.

• SSL/TLS Encryption: 256-bit encryption is applied to all data in transit.
• Two-Factor Authentication (2FA): Two-factor authentication to keep your account secure.
• Firewall Protection: Advanced firewalls prevent unauthorised access.
• Regular Security Audits: Independent third-party experts conduct regular system audits.
• Data Backup: Data is backed up daily and stored across multiple locations.
• Staff Training: All staff receive regular data protection training.

Games Casino strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect data from individuals under 18.

• Age verification is mandatory at the time of registration.
• Age verification is conducted as part of the KYC process.
• If we discover data belonging to a minor, the account will be immediately closed and the data deleted.
• If parents have any concerns, they can reach us at support@gamescasino.biz.

Games Casino may update this privacy policy from time to time. Changes may be made in response to legal requirements, the introduction of new services, or security improvements.

• For significant changes, advance notice will be sent to your registered email address.
• The date of any update will be published at the top of the page as the "Last Updated" date.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to any changes, you have the right to close your account.

For any questions, requests, or complaints regarding this privacy policy, please get in touch with us.

To help us process your request accurately, please include your registered email address and a description of your request. Additional information may be required to verify your identity.